Affordable Skincare for Everyday
Our Story
Cella Skincare was born from a simple belief: quality skincare shouldn't be a luxury reserved for a few. We started because we want everyday Nigerians to find effective skincare products that don't break the bank or require expensive international shipping.
Based in Lagos, we carefully curate affordable, results-driven skincare products from trusted brands. We take the guesswork out of skincare by organizing products into easy-to-follow routines and offering value-packed Cella Combos that simplify your buying decision.
What Makes Us Different
Affordability First
We believe self-care should be accessible. Every product we stock is chosen with your budget in mind.
Curated Selection
We don't just sell everything. We carefully select products that actually work for Nigerian skin and climate.
Ready-Made Routines
Not sure where to start? Our Cella Combos bundle the right products together so you don't have to figure it out yourself.
Nigerian Market Focus
We are positioned to serve the Nigerian Market better.
Our Promise
Every product you buy from Cella Skincare is genuine, carefully stored, and delivered with care. We're here to make your skincare journey simple, affordable, and effective.
Have questions? We're always happy to help you find the right products for your skin. Reach out to us anytime!
Contact Us
Phone/WhatsApp: +234 703 158 8459
Email:hello@cellaskincareng.com
Location:Lagos, Nigeria
Website:www.cellaskincareng.com
Return & Refund Policy
At Cella Skincare, your satisfaction matters to us. We want you to be completely happy with your purchase. Please read our return and refund policy carefully.
1. Eligibility for Returns
You may request a return or exchange within 2 days of receiving your order if:
• You received a damaged or defective product
• You received the wrong product
• The product was expired upon delivery
• The product seal was broken before delivery
(note that we keep records of delivered item to cross reference returns)
2. Non-Returnable Items
The following items cannot be returned:
• Products that have been opened, used, or tampered with
• Products without original packaging
• Products returned after 2 days
• Sale or clearance items (unless defective)
3. How to Request a Return
1. Contact us within 2 days via WhatsApp (+234 703 158 8459) or email (orders@cellaskincareng.com)
2. Provide your order number and photos/videos showing the issue
3. Our team will review and respond within 24-48 hours
4. If approved, we will arrange for pickup or provide drop-off instructions
4. Refund Process
• Once we receive and inspect the returned item, we will process your refund within 3-5 business days
• Refunds will be made to your original payment method or as store credit (your choice)
• Bank transfer refunds may take an additional 1-3 business days to reflect
5. Exchanges
If you received a wrong or defective product, we will send you the correct item at no additional cost. For exchanges due to change of mind (where the product is still sealed), you will be responsible for return shipping costs.
6. Damaged Items on Delivery
Please inspect your order upon delivery. If you notice any damage, take photos immediately and report to us within 24 hours. We recommend recording a video while unboxing your order as proof in case of any issues.
Shipping & Delivery Policy
1.Delivery Areas
We currently deliver to all states in Nigeria. Delivery times and fees vary by location.
2.Delivery Timeframes
• Lagos (Mainland & Island): 2-3 business days
• South-West Nigeria: Coming Soon
• South-East & South-South: Coming Soon
• North (all regions): Coming Soon
Note: Delivery times are estimates and may vary due to public holidays, logistics challenges, or unforeseen circumstances.
3.Shipping Fees
Shipping fees are calculated at checkout based on your delivery location. We occasionally offer free shipping promotions which will be clearly displayed on our website.
4.Order Processing
• Orders are processed within 24 hours on business days (Monday to Friday)
• Orders placed on weekends or public holidays will be processed the next business day
• You will receive a confirmation message once your order is dispatched
5.Order Tracking
Once your order is shipped, we will send you a notification via WhatsApp or email. You can also contact us for updates on your order status.
6.Failed Delivery Attempts
Our delivery partners will attempt delivery once. If delivery fails due to incorrect address or unavailability, you may be charged for re-delivery. Please ensure your phone number and address are correct when placing your order.
7.Delivery Partners
We work with trusted logistics partners to ensure your products arrive safely. All items are carefully packaged to prevent damage during transit.
